Application Support Developer (Rwanda)
Date limite: 27/08/2025
Lecture estimée à : 3 minutes
Description du poste
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Tdr de l'offre
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Pas de Tdrs (Anglais)
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
How You’ll Contribute
• As a Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/internal teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests.
• You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service.
• Handle escalated support tickets related to Java-based applications and services..
• Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components.
• Provide support for GUI-based Java applications, ensuring responsiveness and usability.
• Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs.
• Basic Troubleshoot hardware, software, network, and application issues. • Document solutions and update knowledge base articles.
• Collaborate with L3 support, Incident management and engineering teams for complex issue resolution.
• Monitor system alerts and logs to proactively identify potential issues.
• Assist in software deployments, patches, and upgrades. • Provide support via ticketing systems, email.
• Maintain detailed records of support requests and resolutions. • Excellent problem-solving and communication skills.
What You’ll Bring
• 3+ years of experience in IT support or technical support role
• Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework.
• Experience with GUI technologies.
• Proficient in analyzing logs and debugging Java applications.
• Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools. • Experience with ticketing systems. • Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Web Services and API’s. • Continuous Integration and Deployment (CI/CD).
• Native/Hybrid Mobile application.
• Knowledge of cloud principles and practices would be strongly beneficial
• Familiarity with monitoring tools. • Scripting knowledge is a plus. • Experience with cloud platforms.
What we offer
We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the clients we serve. We believe in the power to achieve and are taking it in bold new directions.
Who we are
A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world, we help build strong economies and give people the power to achieve their dreams.
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