KAZI

Junior Assistant Front Of...

Junior Assistant Front Office Manager

Date limite: 05/08/2025

Lecture estimée à : 2 minutes

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Join Our Global Family at RIU Hotels and Resorts

With over 100 hotels in more than 20 countries and over 70 years of hospitality excellence, RIU Hotels and Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In Zanzibar, we currently operate Riu Palace and Riu Jambo, with the eagerly anticipated Riu Swahili set to open soon.

Position: Junior Assistant Front Office Manager
Department: Front Office

About the Role
As the Junior Assistant Front Office Manager, you will play an important role in ensuring a smooth and memorable guest experience. Supporting the management of the Front Office, you will oversee daily front desk operations, supervise team members, and assist in improving service standards to maintain the RIU brand's high hospitality standards.

What You Will Do
• Supervise and coordinate front office staff to ensure smooth guest check-in and check-out.
• Support the Assistant or Front Office Manager in guest services, reservations, concierge, and night audit tasks.
• Handle guest complaints and special requests professionally.
• Monitor room availability, occupancy, and revenue; work with Revenue and Housekeeping teams.
• Train and guide front office employees to improve service and efficiency.
• Ensure standard procedures are followed and suggest improvements.
• Prepare shift schedules and ensure proper staffing.
• Be present in the lobby to assist guests and improve guest relations.

What We Are Looking For
• Degree or diploma in Hospitality Management or related field.
• 2 to 3 years of experience in a supervisory or assistant manager role in a 4 or 5-star hotel.
• Strong leadership skills and ability to manage a team.
• Excellent communication and guest service skills.
• Fluent in English (spoken and written); other languages are a plus.
• Familiarity with front office management systems.
• Problem-solving skills and attention to detail.

What You Will Get
• Competitive salary and performance bonuses.
• Reliable staff transportation.
• Nutritious meals during work hours.
• Exclusive discounts at RIU Hotels and Resorts worldwide.

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