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Customer Care Manager

Date limite: 2025-02-15

Lecture estimée à : 2 minutes

Offre Expiré

Description du poste

Lien tdrs



At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.

To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.

This position is exclusively for French speakers. If you do not master French, kindly browse our job page for equivalent positions that require English as the main language.


Responsibilities

Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer


Must Have

Passion for software products
Fluent in French and English both spoken and written
Strong business acumen and understanding of customer needs
Highly organized, with the ability to work autonomously and manage your time effectively
Strong priority management skills, with the ability to thrive under pressure
Minimum academic requirement of a Bachelor's degree
Based in Nairobi, Kenya or be a member of the East African Community (EAC)

Nice to have

Proven experience in administrative roles, showcasing strong organizational and multitasking skills
Additional languages
Solution-oriented mindset with strong analytical skills
Experience working with African countries
Ability to perform in a fast-paced and dynamic environment
Availability to start immediately
Work hard/play hard attitude

Profils sociaux:


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