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Pays-ville Kigali, Kigali, Rwanda

Lecture estimée à : 3 minutes

À propos de l’offre d’emploi
Join our Team

About This Opportunity

We are now looking for a IT Subject Matter Expert that will provide technical service and support to our customers.

In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. Support, configure and integrate different nodes and solutions in new and live customer networks.

The IT Subject Matter Expert typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You will also interact with solution, sales, 3rd parties teams.

This role will require a broad knowledge within telecom/Charging covering both hardware, software and network knowledge.

The role more than often requires you to take on big responsibility and it is important that you can work independently.

What You Will Do

Provide technical service and support to our customers
You will troubleshoot and resolve problems to stabilize and optimize customer networks.
Interact with customers

You will bring

Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
3 - 5 years’ experience with Charging Systems, Business Configuration & Mediation - IN Ericsson Charging System
Delivering results & meeting customer expectations
Solid understanding in technical areas like GSM / IN call flow, CAMEL, LINUX, DIAMETER, SMPP, SOAP, HTTP, Veritas Volume Manager – basic understanding is a plus, Clustering, etc.
Domain experience: Ericsson Charging System, AIR, SDP, CCN, OCC, Experience on Virtualized Environment is a plus – VM Ware/KVM either of the two or both is a plus
Able to make a Feature test plan and analyse results.
Proficient on analysis of Drive Test information and troubleshooting.
Require E2E troubleshooting skills with different integration points.
Excellent Team Spirit, co-operative with mentoring capabilities.
Handle customer complaints and escalations with professionalism and empathy, aiming to turn negative experiences into positive ones.
Collaborate with other departments to resolve complex customer issues and ensure prompt resolution.
Identify opportunities for process improvements and provide feedback to management to enhance the customer experience.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
Commitment to providing exceptional customer service and going above and beyond to exceed customer expectations.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Rwanda (RW) || Kigali

Job details: IT System Expert