Company : Radisson Blu

Pays-ville : Kigali, Rwanda

Lecture estimée à : 2 minutes

The position calls for an experienced Director of Operations who will play a critical role in steering hotel performance, profitability, and guest satisfaction in alignment with RHG’s brand standards and corporate vision.

Key Responsibilities:
• Strategic Leadership:
• Participate in the development and execution of hotel business strategies.
• Develop and implement operational plans, annual budgets, and marketing/sales strategies.
• Monitor business performance and adjust tactics to maximize revenue and minimize costs.

• Operational Management:
• Direct daily hotel operations in accordance with company standards.
• Oversee and set departmental objectives, ensuring compliance with established procedures.
• Leverage system-wide resources and expertise to drive cost-effective practices and superior guest service.

• Employee Engagement and Team Building:
• Recruit, orient, and train staff to deliver “Yes, I Can!” genuine hospitality and teamwork.
• Implement strategies that support employee engagement and offer consistent performance feedback and coaching.
• Foster a cooperative, harmonious work environment and maintain effective internal communication.

• Guest Experience Excellence:
• Uphold 100% guest satisfaction by continuously improving service delivery through feedback and strategic operational adjustments.

Qualifications and Skills:
• Experience:
• Minimum of five years in hotel management with hands-on operational expertise.
• Experience managing to brand standards and handling owner relationships.
• Educational Background:
• Bachelor’s degree is preferred.

• Core Competencies:
• Strong financial acumen, excellent communication skills, and comprehensive knowledge of hotel operations, including business planning, budgeting, quality assurance, and hospitality law.
• Proven ability to resolve conflicts and collaborate effectively across diverse teams.
This high-level leadership role requires a dynamic individual capable of aligning operational excellence with guest satisfaction, driving both financial performance and employee engagement. The deadline for applications was not specified in the document, so interested candidates should seek further details from the employer.
Feel free to reach out if you have any additional questions or need further adjustments!