Company : Jitrit Restaurant

Pays-ville : Nairobi, Kenya

Lecture estimée à : 2 minutes

The General Manager (GM) is responsible for overseeing the restaurant’s overall operations, ensuring financial growth, service excellence, and operational efficiency.

Key Responsibilities:
• Develop and implement business strategies to achieve 40-55% revenue growth post-revamp.
• Manage budgets, control costs, and optimize revenue streams.
• Ensure high-quality customer service and maintain brand reputation.
• Lead and supervise all departments (kitchen, service, HR, finance, marketing, and maintenance).
• Set operational targets and ensure staff adherence to SOPs.

Key Performance Indicators (KPIs):
• Revenue Growth: Achieve at least 50% increase in revenue within the first 6 months.
• Operational Efficiency: Reduce food costs to below 30% of revenue.
• Customer Satisfaction: Attain a 90%+ customer rating.
• Marketing Impact: Increase online engagement by 50%.
• Staffing Efficiency: Maintain labor costs under 20% of revenue while ensuring full operational coverage.
• Cost Control: Reduce operational waste and food costs to below 40% of revenue.
• Customer Satisfaction: Achieve a 95%+ customer rating.

Qualifications & Skills:
• Strong leadership and team management abilities.
• Expertise in cost control and financial planning.
• Advanced problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement strategic growth plans.
• Strong customer service and conflict resolution abilities.
• Proficiency in data analysis and reporting tools.
• Experience in digital marketing and brand development.
• Knowledge of health and safety regulations in the hospitality industry.
• Ability to train, mentor, and motivate staff for high performance.
• 5+ years in restaurant management.
• Strong leadership and business acumen.
• Expertise in cost control and financial planning.