Company : Water Access Rwanda

Pays-ville : Kigali, Rwanda

Lecture estimée à : 2 minutes

We’re seeking a personable, computer savvy, customer service oriented individual to join our team as a customer care intern. He/she will be primarily trained as a Call Center Representative.

Responsibilities
• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes and saving contacts, leads and deals as needed.
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed
• Seek training to grow in position and become a future sales manager in the company.

Requirements
• Bachelor Degree obtained or ongoing study preferred
• A proactive nature that seeks to see tasks handled on time and issues resolved promptly
• Exceptional customer service skills
• Excellent organizational and multitasking skills
• Superb verbal communication skills
• Extreme proficiency with computers, particularly CRM software and Microsoft Office Suite
• Quick and accurate typing skills
• Strong critical thinking and decision making skills
• Trilingual speakers preferred (three of the following languages: Kinyarwanda, English, French, Swahili

Compensation
• This is an internship and not a salaried position.
• Interns at Water Access Rwanda are given a facilitation of RWF 125,000/month to assist with transport to and from work and other needs that may come up.